Generally, orders placed before 9:00am AEST each business day are packed and sent the same day.
Please allow up to 48 hours for your orders to be dispatched during sale periods. We apologise for the inconvenience!
If you have not received your items within 4 business days of making your order please email us with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office .
While we strive to get your orders to you in the designated time frames, please note we cannot be held responsible for any delays made by customs .
Tracking is not available on regular post if you would like to track your item please use regular (with tracking) or express.
Items will be despatched via express post within australia once item arrives - usual turn around is approx 1-2 weeks.
If you would like an exact date on a presale item please get in contact with us.
Cancellations of presale are given in the way of credit note or exchange to another item - not cash refunds are given. All presale items are stated as presale in the item description.